1. Privacy Policy

1.1. Information We Collect

We collect information needed to operate the service, including:

• Account data (name, email, business details, encrypted login credentials)
• Guest feedback (comments, ratings, experience details, optional contact information)
• Technical data (device information, IP address, usage logs, diagnostics)

1.2. How We Use Information

We use data to:

• Operate your restaurant dashboard
• Process and categorize feedback
• Generate AI-assisted response suggestions
• Provide analytics, alerts, and reports
• Improve performance and maintain security

We do not sell personal data.

1.3. Feedback Handling

• Internal feedback remains private.
• Positive feedback is redirected to Google only when a guest confirms.
• Negative feedback stays private for internal improvement.

1.4. Sharing of Information

We may share information with secure service providers including hosting partners, analytics tools, AI processors, and payment providers.

1.5. Your Rights

You have full control over your information. Within the Scaling Reviews app, you can:

• Access the data linked to your account
• Update or correct your account information
• Delete your data and account directly inside the app
• Export your data if needed

1.6. GDPR (EU/EEA Users)

If you are located in the European Union or European Economic Area, Scaling Reviews processes your information in accordance with the GDPR. This means you have the legal right to:

• Access your data
• Correct inaccurate data
• Delete your account and all associated data (directly in the app)
• Request a copy of your data
• Object to or restrict certain types of processing
• Withdraw consent at any time

2. Terms & Conditions

2.1. Use of the Service

By using Scaling Reviews, you agree to:

• Provide accurate information
• Use the service for lawful business purposes
• Keep your account credentials confidential

2.2. Service Description

Scaling Reviews provides tools for feedback collection, review redirection, AI-assisted replies, analytics, and NFC-powered customer interfaces.

2.3. Subscriptions & Payments

• Plans renew automatically unless cancelled.
• Fees must be paid on time.
• Refunds are only issued where legally required.

2.4. Intellectual Property

All platform software, design, and branding belong to Scaling Reviews.
Copying, reselling, or modifying any part of the platform is not permitted.

2.5. Liability

Scaling Reviews is provided “as is.”
Our liability is limited to the amount paid in the previous 12 months.

2.6. Termination

We may suspend or terminate accounts that violate these terms.
You may cancel your account at any time.

3. Generative AI Policy

3.1. How AI Works

• AI generates draft responses and insights.
• These drafts can be edited or rejected by the user.
• No review is ever published automatically.

3.2. Data Used for AI

AI may process guest feedback, public reviews, and related metadata.
We do not use personal data to train external AI models.

3.3. Third-Party AI Providers

Secure AI processors may be used to provide features.
Data is processed only to generate suggestions and not used for training.

3.4. Accuracy Notice

AI suggestions may be imperfect.
Users are responsible for reviewing content before publishing.

4. Acceptable Use Policy

4.1. Allowed Use

You may use Scaling Reviews to:

• Collect authentic guest feedback
• Respond professionally
• Analyze performance trends
• Improve service quality

4.2. Prohibited Use

You may not:

• Submit or generate fake reviews
• Harass or insult guests or customers
• Attempt to bypass or damage the platform
• Reverse engineer or resell the software
• Use AI to produce harmful, misleading, or unlawful content

4.3. Consequences

Violations may lead to account suspension, content removal, or legal action.