Responding to reviews is no longer optional — it’s part of doing business. Google factors in review response frequency when determining your local ranking, and customers are 33% more likely to return if they see a thoughtful response to their feedback.

The challenge? It’s time-consuming. Writing personalized replies to every review (especially if you manage multiple locations) takes time and consistency.

That’s why our platform includes a restaurant-specific AI response engine. Trained specifically for hospitality tone and content, our AI can generate responses that sound human, warm, and natural — not generic or robotic.

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Best Practices for Writing Review Responses

1. Always use the customer’s name – it makes the reply feel personal and attentive.2. Refer to something specific they said – show you actually read the review.

3. Express gratitude – thank them for their time and feedback, regardless of tone.

4. Extend an invitation – encourage them to return, which both boosts loyalty and

signals engagement to Google.

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Example Response:

“Hi Julia, thank you so much for your kind words about our seafood risotto. We’re so glad you enjoyed your evening with us and hope to welcome you back again soon!”

Our platform lets you:

• Choose between automatic responses or suggested replies for manual approval.

• Track all your review responses in one place.

• Maintain consistency across locations and platforms.

This means you spend less time replying and more time focusing on your in-restaurant guest experience — while still growing your online visibility.

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